Contact 90JILI: Live Chat 24/7 and Support Email
Need help with your 90JILI account? Our customer service is open 24 hours a day through live chat, and you can also write to us at [email protected]. We do not offer phone support, so there is no hotline number to look for. This page explains which channel fits which problem, how long a reply usually takes and what to have ready, so your case at our online casino can be handled without back-and-forth.
Live Chat: Open 24 Hours a Day
Live chat is the main support channel at 90JILI, and it is available around the clock on the official site. Use it for anything that needs action on your account: a deposit that has not been credited after 20 minutes, a Welcome Bonus that does not appear, a withdrawal that looks stuck, or a login problem you cannot solve on your own. Because it runs through our official online customer service, it is also the right place to ask when you are unsure whether a message you received is genuine.
Email Support: [email protected]
Email suits cases where you want your request in writing or have several details to explain, such as a payout account change with the reason behind it. It is also the address for self-exclusion requests. Put your username in the first line and describe one issue per email, so the 90JILI team can find the right record.
Language and Reply Times
You can write to 90JILI customer service in English or Filipino, and we reply in either language. Replies usually arrive between 30 minutes and 2 days, depending on how complex the case is. A simple question about a bonus rule tends to sit at the short end, while a case that needs a payment check or document review can take longer.
Which Channel Fits Your Issue
The table below matches common situations to a channel and lists what to include in your first message.
| Your issue | Channel | Have ready |
|---|---|---|
| Deposit not credited after 20 minutes | Live chat | Username, method and channel, amount, time of payment |
| Withdrawal pending or failed | Live chat | Username, amount, receiving wallet, payee name |
| Forgot password and no access to the registered mobile number | Live chat | Username and a description of how you registered |
| Change to saved payout details | Live chat or email | New wallet details with the full payee name |
| Welcome Bonus not showing | Live chat | Deposit channel and amount, mobile verification status |
| VIP birthday bonus | Live chat | Valid ID showing your birth date and a selfie holding it |
| Self-exclusion request | Live chat or email | Username and the period you choose, from 6 months to 5 years |
If you can still receive the SMS code on your +63 number, the login reset is faster to do yourself, and customer service is the route only when that number is no longer available.
What to Have Ready Before You Contact Us
Most delays come from missing details, so a minute of preparation before you contact 90JILI helps. Your transaction history shows the last 30 days, which is enough to find the exact amount and time of a recent deposit or withdrawal before you write.
- Your username, never your password.
- The amount and the time of the transaction in question.
- The method and channel, for example GCash or Maya.
- A screenshot of the payment or the error message, if you have one.
Do not share your login password or your transaction password with anyone, whoever they say they are.
Quick Checks Before You Write
Two quick checks solve a number of cases without a support request. For a deposit to your 90JILI account that has not arrived, confirm that the amount you transferred matches the amount you selected, because on QR channels a different amount will not credit automatically. Deposits are usually credited within 5 minutes, and the deposit guide walks through each channel.
For a withdrawal that was not approved, check four things first: that the turnover is reached, that no bonus is still active, that the payee name matches the account holder and that the transaction password was entered correctly. The withdrawal guide explains each of these in detail.
Recognizing the Official Support Channel
We provide support only through our official online customer service, and we have no hotline. If someone contacts you from another channel offering help with your 90JILI account, treat it as unofficial, and open live chat yourself by typing 90-jili.ph into your browser. About 90JILI lists four checks for recognizing the official site, from typing the address yourself to never sharing a password.
Contact 90JILI in Brief: Pick the Channel, Bring the Details
Live chat is open 24 hours a day for anything that needs action, and [email protected] is there for written requests and self-exclusion. Write in English or Filipino, include your username, the amount, the time and the method, and expect a reply between 30 minutes and 2 days depending on the case.